Frequently Asked Questions
Find answers to common questions about RetentionRail
Getting Started
Audience intelligence for creators and agencies, before you publish. RetentionRail helps you decide what to make, see where attention may drop, and know what to change before release.
AI Writer turns an idea and useful references into a script and storyboard. Creator Intelligence is competitor and creator research. AI Simulator reviews a script or rough cut before you publish. AI Assistant answers questions about your connected data. MCP brings RetentionRail into the AI tools you already use.
Create an account, then start with an idea in AI Writer or connect a channel. A connected channel adds context but is not required to begin.
Connections & Data
Built for every content platform. YouTube, Instagram, TikTok and Facebook are live today. The Connectors page lists every other connector and its availability.
Yes. Connect multiple YouTube channels, TikTok accounts or Instagram profiles. Each connection is managed separately.
No. Creator Intelligence uses public information. Private metrics such as retention and CTR need authorized access to that account.
We use OAuth where supported and encrypt connected data in transit. You choose where synced data is delivered.
Yes. Agencies can deliver connected-account data to destinations such as BigQuery. The Connectors page lists supported destinations.
Predictions & Accuracy
No. It flags moments where attention may drop and suggests what to change. Its signals are modeled estimates, not measured audience reactions or a promise of distribution.
The Methodology page explains how models are evaluated before they ship.
Billing & Pricing
Creator is $49 a month, Creator Pro $99 and Agency $499. Every plan includes Decision Credits. Agencies also pay $300 per 1M billable rows of connected-account data; creators have no separate row charges. Enterprise is by agreement. See the pricing page for details.
Buy a one-time top-up pack: $15 for 100 credits, $60 for 500 or $200 for 2,000. You keep your current plan. Packs are not unlimited usage.
Yes, from your account settings. Cancellation takes effect at the end of the current billing period.
Payments are non-refundable except as required by law. The Terms of Service have the details.
Support
Visit the Help Center, submit a ticket from your dashboard, or email hello@retentionrail.com.
Yes. The Coaching page describes the sessions and plans.
Yes. The Help Center covers setup, connectors and troubleshooting.