Privacy Policy

Last updated: October 3, 2026

Introduction

RetentionRail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform and services.

By using RetentionRail, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

1. Information You Provide

Account Information: Name, email address, password, and profile information
Payment Information: Billing details processed securely through third-party payment processors (we do not store credit card numbers)
Communications: Messages, support requests, and feedback you send to us

2. Information from Third-Party Platforms

When you connect your social media and creator platform accounts to RetentionRail, we access and temporarily process data from these platforms solely to provide you with analytics insights. This includes:

YouTube: Channel statistics, video performance metrics, subscriber data, comments, and engagement analytics
TikTok: Video views, likes, comments, shares, follower counts, and engagement rates
Instagram: Post engagement, story views, follower demographics, and reach metrics
Twitch: Stream analytics, viewer counts, chat data, and subscription information
Other Platforms: Similar publicly available analytics data from connected platforms

Connected data: RetentionRail pulls and transforms data from accounts you authorize, then sends it to the destination you configure. You retain ownership of that data.

3. Automatically Collected Information

Usage Data: Pages viewed, features used, time spent, and interaction patterns
Device Information: Browser type, operating system, IP address, and device identifiers
Cookies and Tracking: Session cookies, authentication tokens, and analytics cookies

How We Use Your Information

We use the information we collect for the following purposes:

Provide Services: Display real-time analytics dashboards, generate insights, and deliver platform features
Account Management: Create and maintain your account, authenticate users, and process payments
Communication: Send service updates, respond to inquiries, and provide customer support
Improve Services: Analyze usage patterns to enhance features, fix bugs, and optimize performance
Security: Detect fraud, prevent abuse, and protect against security threats
Legal Compliance: Comply with applicable laws, regulations, and legal processes

YouTube API Services — Special Notice

RetentionRail uses YouTube API Services to provide you with YouTube analytics. By using our YouTube integration, you agree to be bound by the YouTube Terms of Service.

You can revoke RetentionRail's access to your YouTube data at any time via the Google security settings page.

Google's Privacy Policy also applies to your use of YouTube features. Please review Google's Privacy Policy for more information.

Data Retention and Deletion

Account Data: We retain your account information for as long as your account is active or as needed to provide services.

Analytics Data: We process analytics data during sync and deliver it to your configured destination.

Account Deletion: You can request deletion of your account and associated data at any time by contacting us at hello@retentionrail.com. We will delete your data within 30 days, except where required by law to retain certain information.

Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit (TLS/SSL)
Encryption of sensitive data at rest
Secure authentication using OAuth 2.0
Regular security audits and monitoring
Access controls and principle of least privilege

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal data
Restriction: Request restriction of processing your data
Withdraw Consent: Revoke consent for data processing at any time

To exercise these rights, please contact us at hello@retentionrail.com.

Third-Party Services

RetentionRail integrates with third-party platforms and services. Each platform has its own privacy policy:

We are not responsible for the privacy practices of these third-party services.

Children's Privacy

RetentionRail is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using RetentionRail, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of RetentionRail after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RetentionRail

Support: hello@retentionrail.com